Consulting Services

Overview

Your business requirements will be expertly transformed by applying extensive technical skills, combined with years of industry experience to create effective, efficient, and workable solutions.

The consulting service provides valued customer experiences through system management, project management, system design, process design, technical and business system analysis.

Whether your needs are general or product specific, Systegral can fulfill your consulting requirements.

Request more information on Systegral's consulting services.

Project Management

› Project Plans

› Project Co–ordination

› Project Management Services

Business Operations

› Business Process

› Budget Management

Network Design

› Routers

› Switches

› 802.11 Wireless

Web Design

› Design and Maintenance

— HTML5 pages

— XHTML pages

— HTML pages

— CSS

— validated to W3C web standards

› Systegral.com

— this site

› Toronto Nortel Users Association

— TMSLUA.org (2004 through 2005)

— TNUA.ca (2005 through 2006)

Database

› Database Specification

› Database Design

— Filemaker Professional

General Consulting

› Business Cases

› Business Recovery Planning

— alternate locations

— back-ups

› Documentation (paper or electronic)

— user guides

— reference guides

— request for proposal (RFP)

› System Management

› Troubleshooting

Telecom Consulting

› Billing Analysis

› Contact Centre Callflow Design

— Basic ACD

— Skills Based Routing

› Contact Centre Callflow Documentation

— OmniGraffle Professional

— Visio

— PDF

› Equipment Inventory

— databases

— switch maps

› Network Management

— trunking traffic analysis

— trunking design

— dialling plan design and routing

› Programming

— Basic ACD

— Nortel Contact Centre Manager Server (CCMS)

— Nortel Contact Centre Manager Multi–media (CCMM)

— Nortel Symposium Call Centre Server (SCCS)

— Nortel Symposium Express Call Centre (SECC)

› Report Analysis

› Security Audits

Product Specific Consulting

Avotus

› System Management

— OrderPro

— AttendantPro

— Switchview

— MDR

Cisco

› Network

— Small Business

— ios design

› Contact Centre

— Unified Contact Centre Enterprise

— Unified Customer Voice Portal

— Unified IP IVR

Interalia

› Music

— iProMOH

› Recorded Announcements

— XMU+

Nortel

› Core Systems

— CS1000M PBX

— Meridian 1 PBX

— CallPilot

— Meridian Mail

› Contact Centre

— Contact Centre Manager Server (CCMS)

— Contact Centre Manager Multi–media (CCMM)

— Contact Centre Manager Administration (CCMA)

— Contact Recording and Quality Monitoring (CRQM)

— Symposium Web Client

— Symposium Express Call Centre (SECC)

— Meridian CCR

— Meridian MAX

› Remote Office Solutions

— Meridian Home Office II

— Remote Office 9150

— BRAVO

› Recorded Announcements

— MIRAN

› System Management Tools

— Optivity Telephony Manager (OTM)

— Meridian Administration Tools (MAT)

PRILink

— PRILink II (D–channel monitoring)