Education
Post–secondary
B.A.Sc. (Electrical Engineering with Management Science option)
— University of Waterloo – 1984
Continuing Education
— ongoing research through IEEE magazines
— ongoing research through technical books
— ongoing research through various technical web sites
— regular attendance of on–line technical webinars
— regular research of manufacturer technical documentation
— regular attendance to indusrty trade shows
- General Courses
- ITIL Version 3 Foundations
- .
- Cisco Courses
- Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop
- Cisco ICM Product Training Part 1
- Cisco ICM Product Training Part 2
- Cisco IP Contact Centre Product Training
- Cisco Unified Customer Voice Portal Implementation
- Customer Voice Portal Implementation
- Intelligent Contact Manager Multi–Channel Training
- NPI–IPCC/ICM Enterprise – Lab Build
- .
- Mitel Courses
- SX–2000 Installation & Maintenance Course
- SX–2000 Advanced Maintenance Course
- .
- Nortel Courses
- Contact Centre 6 – What's New in Administration
- Contact Centre 6 – What's New in Scripting
- Contact Centre 6 – Report Creation Wizard
- Contact Centre – Multimedia and Nortel Communication Control Toolkit Implementation
- Contact Recording and Quality Monitoring Application Administration
- ISLUA ESN Workshop 1
- ISLUA ESN Workshop 2
- Meridian 1 Familiarization I
- Meridian 1 Familiarization II
- Meridian Mail Systems & Applications Administration
- Meridian Max Administration
Professional Affiliations — (Active)
Professional Engineers Ontario
— Licensed Professional Engineer – 1986
Institute of Electrical and Electronic Engineers (IEEE)
— member since 1983
Professional Affiliations — (Historical)
— IEEE Computer Society member
— member 2002–2007
— IEEE Standards Association member
— member 2006–2007
International Nortel Networks Users Association (INNUA)
— member 1993–1995, 1997–2006
- Committees
- Membership Committee / 2005–2006
Toronto Nortel Users Association (TNUA) / formerly TMSLUA
— member 1993–1995, 1997–2006
- Executive
- President / 2000
- Vice–President / 2003–2005
- INNUA Chapter Rep. / 2004–2005
- INNUA Membership Committee / 2005–2006
- .
- Steering Committee
- Newsletter Editor / 1994–1995, 1997–1999
- Web Design & Maintenance / 2004–2006
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