Professional Affiliations

Professional Engineers Ontario

— Licensed Professional Engineer since 1986

— member

— member

B.A.Sc. (Electrical Engineering with Management Science option)

— University of Waterloo – 1984

— ongoing research through IEEE magazines, technical books, and various technical web sites

— attendance to on–line technical webinars, and industry trade shows

General Courses: ITIL Version 3 Foundations; Cocoa Recipes for Mac OS X / The Vermont Recipes; The Big Nerd Ranch Guide / iPhone Programming; .

Cisco Courses: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop; Cisco ICM Product Training Part 1; Cisco ICM Product Training Part 2; Cisco IP Contact Centre Product Training; Cisco Unified Customer Voice Portal Implementation; Customer Voice Portal Implementation; Intelligent Contact Manager Multi–Channel Training; NPI–IPCC/ICM Enterprise – Lab Build; .

Mitel Courses: SX–2000 Installation & Maintenance Course; SX–2000 Advanced Maintenance Course; .

Nortel Courses: Contact Centre 6 – What's New in Administration; Contact Centre 6 – What's New in Scripting; Contact Centre 6 – Report Creation Wizard; Contact Centre – Multimedia and Nortel Communication Control Toolkit Implementation; Contact Recording and Quality Monitoring Application Administration; ISLUA ESN Workshop 1; ISLUA ESN Workshop 2; Meridian 1 Familiarization I; Meridian 1 Familiarization II; Meridian Mail Systems & Applications Administration; Meridian Max Administration

— member 2002–2007

— member 2006–2007

— member 1993–1995, 1997–2006

— member 1993–1995, 1997–2006

Executive: President / 2000; Vice–President / 2003–2005; INNUA Chapter Rep. / 2004–2005; .
Steering Committee: Newsletter Editor / 1994–1995, 1997–1999; Web Design & Maintenance / 2004–2006; .

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