Consulting Services
We offer consulting services for your business. Why choose us? We can fill that skills gap in your organization. We bring a new perspective to the work. But most important of all, is our ability and flexibility to fulfill your business requirements.
Systegral provides valued customer solutions by transforming your business requirements into effective, efficient, and workable solutions. This is accomplished by applying a creative methodology for problem solving, excellent organizational skills, and broad knowledge.
Our consulting services provide valued customer experiences through consulting, system management, project management, system design, process design, technical and business system analysis.
Whether your needs are general or product specific, Systegral can fulfill your consulting requirements.
Request more information on Systegral's consulting services.
Web Design
- › Design and Maintenance (validated to W3C web standards)
- — XHTML pages
- — HTML pages
- — CSS
- › Systegral
- — systegral.com (this site)
- › Toronto Nortel Users Association
- — TMSLUA.org (2004 through 2005)
- — TNUA.ca (2005 through 2006)
Project Management
- › Project Plans
- › Project Co–ordination
- › Project Management Services
Database
- › Database Specification
- › Database Design
General Consulting
- › Business Cases
- › Business Recovery Planning
- — alternate locations
- — back-ups
- › Documentation (paper or web based)
- — user guides
- — reference guides
- — request for proposal (RFP)
- › System Management
- › Troubleshooting
Telecom Consulting
- › Billing Analysis
- › Contact Centre Callflow Design
- — Basic ACD
- — Skills Based Routing
- › Contact Centre Callflow Documentation
- — OmniGraffle Professional
- — Visio
- › Equipment Inventory
- — databases
- — switch maps
- › Network Management
- — trunking traffic analysis
- — trunking design
- — dialling plan design and routing
- › Programming
- — Basic ACD
- — Nortel Contact Centre Manager Server (CCMS)
- — Nortel Contact Centre Manager Multi–media (CCMM)
- — Nortel Symposium Call Centre Server (SCCS)
- — Nortel Symposium Express Call Centre (SECC)
- › Report Analysis
- › Security Audits
Product Specific Consulting
- Avotus
- › System Management
- — OrderPro
- — AttendantPro
- — Switchview
- — MDR
- Cisco
- › Contact Centre
- — Unified Contact Centre Enterprise
- — Unified Customer Voice Portal
- — Unified IP IVR
- Interalia
- › Music
- — iProMOH
- › Recorded Announcements
- — XMU+
- Nortel
- › Core Systems
- — CS1000M PBX
- — Meridian 1 PBX
- — CallPilot
- — Meridian Mail
- › Contact Centre
- — Contact Centre Manager Server (CCMS)
- — Contact Centre Manager Multi–media (CCMM)
- — Contact Centre Manager Administration (CCMA)
- — Learn about Systegral's CCMA training course
- — Contact Recording and Quality Monitoring (CRQM)
- — Symposium Web Client
- — Symposium Express Call Centre (SECC)
- — Meridian CCR
- — Meridian MAX
- › Remote Office Solutions
- — Meridian Home Office II
- — Remote Office 9150
- — BRAVO
- › Recorded Announcements
- — MIRAN
- › System Management Tools
- — Optivity Telephony Manager (OTM)
- — Meridian Administration Tools (MAT)
- PRILink
- — PRILink II (D–channel monitoring)
